Shipping & Delivery

Where does Kunjji LLC ship?

Kunjji LLC currently ships orders within the United States only. International shipping is not available at this time.

How much does shipping cost?

A flat shipping fee of $10 USD is applied to all orders, regardless of order size or quantity.

Which shipping carriers are used?

Orders are shipped using reliable carriers such as UPS and FedEx, depending on the delivery location and logistics.

How long does delivery take?

Most orders are delivered within 4–7 business days, including handling time and carrier transit time.

What is the order cut-off time?

Orders placed before the daily cut-off time (4:00 PM) are processed on the same business day. Orders placed after the cut-off time are processed on the next business day.

Will I receive tracking information?

Yes, tracking details are provided once the order has been shipped so delivery progress can be monitored.

Orders & Changes

Can I cancel or change my order after placing it?

Yes, orders can be canceled or updated within 24 hours of placement, provided the order has not entered transit.

What happens if my order has already shipped?

Once an order has been shipped, it cannot be canceled or modified. The Return and Refund Policy will apply after delivery.

Do you confirm orders before shipping?

Order details may be reviewed or confirmed before dispatch to help ensure accuracy and successful delivery.

Address & Delivery Issues

What if I entered an incorrect shipping address?

Customers are responsible for providing accurate shipping and contact details. Orders affected by incorrect information may not be eligible for a refund or replacement.

What happens if my order is delayed?

Delivery timelines are estimates. Delays may occur due to carrier issues, weather conditions, or high-volume periods.

Can I refuse delivery?

Orders refused after successful delivery without prior approval may not be eligible for a refund.

Payments & Billing

What payment methods are accepted?

Kunjji LLC accepts the following payment methods:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • JCB
  • Mastercard
  • Visa

Only payment methods shown at checkout are accepted.

In which currency are payments processed?

All payments are processed in USD (United States Dollars).

Is my payment information secure?

Yes. Payments are processed through secure, encrypted systems. Full card details are not stored.

Returns & Refunds

What is the return window?

Returns are accepted within 30 days from the date of delivery, subject to eligibility conditions.

Which items are eligible for return?

Returns are accepted for non-defective items, as well as damaged or defective products received upon delivery.

How do I initiate a return?

Customers must contact support within the return window and provide the order number and details of the issue.

How are returns sent back?

Approved returns must be sent by mail using the instructions provided after approval.

Who pays for return shipping?

Customers are responsible for covering the return shipping cost. A prepaid return label is not provided.

Is there a restocking fee?

No. There is no restocking fee on approved returns.

Refunds & Exchanges

How long does it take to receive a refund?

Refunds are processed within 7 business days after the returned item is received and inspected.

How will my refund be issued?

Refunds are issued to the original payment method used at checkout.

Are exchanges available?

Yes, exchanges are accepted for eligible items, subject to availability and policy conditions.

Customer Support

How can I contact Kunjji LLC?

Customers can reach out using the contact information provided on the website for assistance with orders, returns, or general inquiries.