Last updated: January 19, 2025

At Kunjji LLC, the focus is on providing a clear and reliable shopping experience from checkout to delivery. This Return and Refund Policy explains how return requests, refunds, and exchanges are managed, and how they connect with the Shipping Policy to ensure consistency throughout the order process.

Reviewing this policy before placing an order is recommended, as it outlines important conditions, timelines, and customer responsibilities related to returns and refunds.

Policy Scope and Applicability

This policy applies to all products purchased through the Kunjji LLC website and shipped within the United States. All orders are processed and delivered according to the timelines and conditions stated in the Shipping Policy, which directly affects return eligibility and refund processing.

Return Window

Kunjji LLC accepts return requests within 30 days from the date of delivery, as confirmed by the shipping carrier’s tracking information.

Requests submitted outside this return window may not be eligible for approval. Delivery confirmation timelines are determined by the carrier used for shipment, as outlined in the Shipping Policy.

Return Eligibility Criteria

We accept returns for both defective/damaged items and non-defective items under the following conditions:

1. Defective or Damaged Items

  • The product arrives damaged during transit
  • The product is defective upon delivery

2. Non-Defective Items (Change of Mind or Other Reasons)

  • Returns for non-defective items are accepted within the return window
  • The item must be unused and in the same condition as received

General Conditions for All Returns

  • The issue or return request must be reported within the return window
  • Products showing signs of use, wear, alteration, or damage caused after delivery may not be eligible for return

Non-Returnable Situations

Returns or refunds are not accepted in the following cases:

  • Incorrect or incomplete shipping address or contact information provided at checkout
  • Delivery delays caused by carrier issues once the order has entered transit
  • Requests submitted after the 30-day return window

These situations are covered under the Shipping Policy, which outlines customer responsibility for address accuracy and delivery confirmation.

Address Accuracy and Delivery Confirmation

As stated in the Shipping Policy, customers are responsible for ensuring that all shipping and contact details are accurate and complete at checkout.

Orders that are delayed, returned, or lost due to incorrect or unverifiable address information are not eligible for return or refund under this policy.

How to Initiate a Return

To initiate a return request, customers must contact the Kunjji LLC support team within the return window. The following information is required to begin the review process:

  • Order number
  • Description of the issue
  • Supporting images or documentation, if applicable

All return requests are reviewed on a case-by-case basis to confirm eligibility before approval.

Return Approval Process

Once a return request is received:

  • The request is reviewed for eligibility
  • Additional information may be requested if necessary
  • Approved requests receive return instructions

Return authorization must be granted before sending any item back. Unauthorized returns may not be accepted.

Return Method

All approved returns must be sent by mail using the return instructions provided after approval.

Customers are advised to securely package the item to prevent damage during return transit.

Return Shipping and Label Responsibility

Customers are responsible for:

  • Arranging return shipment
  • Covering all return shipping costs

A prepaid return label is not provided. Using a trackable shipping service is strongly recommended, as Kunjji LLC cannot be held responsible for items lost or damaged during return transit.

This aligns with the Shipping Policy, which explains shipping responsibilities and carrier handling.

Restocking Fee

No restocking fee is charged on approved returns that meet the eligibility criteria.

Refund Policy

Refund Eligibility

Refunds are issued only after:

  • The returned item is received
  • The item is inspected
  • Eligibility conditions are confirmed

If the returned product does not meet the return requirements, a refund may not be issued.

Refund Processing Time

Approved refunds are processed within 7 business days after the returned item is received and inspected.

Refunds are issued to the original payment method used at checkout. Processing time may vary depending on the payment provider and financial institution.

Refund Amount

  • Refunds cover the product purchase price only
  • Original shipping charges are non-refundable unless otherwise required by applicable regulations

Exchanges

Kunjji LLC accepts exchanges for eligible items that meet the return criteria.

To request an exchange:

  • Contact support within the return window
  • Confirm product availability

Exchanged items follow the same handling and delivery timelines outlined in the Shipping Policy.

Orders in Transit

Orders that have already entered transit cannot be canceled or modified. This includes exchange or refund requests made after shipment dispatch.

Transit timelines and carrier handling are governed by the Shipping Policy.

Policy Consistency and Transparency

This Return and Refund Policy is designed to work in coordination with the Shipping Policy to provide consistent, clear, and fair guidelines for both customers and operations.

Kunjji LLC reserves the right to update this policy when necessary to maintain accuracy, compliance, and service quality. Any changes will be reflected on this page.